Shipping policy
Shipping Policy
DVNTY Brands LLC currently ships within the United States only.
Order Processing
Please allow 2-4 business days for your order to be processed before shipment. Business days exclude weekends and federal holidays.
Processing time is separate from carrier transit time. During launches, holidays, promotions, or periods of high order volume, processing may require additional time. If a significant delay affects your order, we will contact you using the information provided at checkout.
Pickup in Store
Pickup is available at:
DVNTY Brands LLC
605 Broadway St
Cape Girardeau, MO 63701Pickup is free. Orders are typically ready within 2–4 days. Please wait for the ready-for-pickup notification before coming to the location. Bring your order confirmation or order number when picking up your order. Pickup availability and any applicable pickup instructions are shown during checkout.
Shipping Rates
Standard U.S. shipping is $9.99 unless a different rate or promotion is displayed at checkout.
Available shipping methods, estimated transit times, and applicable charges are shown during checkout. Carrier delivery estimates begin after the order has been processed and transferred to the carrier.
Pickup in Store
Pickup is available at:
DVNTY Brands LLC
605 Broadway St
Cape Girardeau, MO 63701Pickup is free. Orders are typically ready within 2–4 days. Please wait for the ready-for-pickup notification before coming to the location. Bring your order confirmation or order number when picking up your order. Pickup availability and any applicable pickup instructions are shown during checkout.
Order Tracking
When your order ships, you will receive a shipping-confirmation email containing available tracking information. Tracking may require up to 48 hours to update after the carrier receives the package.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.
If you notice an error, contact customercare@dvntybrands.com immediately. We cannot guarantee that an address can be changed after an order enters processing or ships.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility.
Delivery Issues
Once tracking shows that an order has been delivered, customers should first check the delivery area, household members, neighbors, property management, and the carrier.
If your order is lost, damaged, or significantly delayed in transit, contact customercare@dvntybrands.com with your order number and tracking information. We will help review the available carrier information and determine the appropriate next step.
DVNTY Brands LLC is not responsible for delays caused by carriers, severe weather, natural disasters, incorrect addresses, or other circumstances outside our reasonable control.
International Shipping
International shipping is not available at this time.
Contact
For shipping questions, email customercare@dvntybrands.com.