Refund policy

RETURN AND REFUND POLICY

We accept returns of unopened and unused products requested within 14 days of delivery or pickup. Because of the personal nature of skincare products, opened or used products are final sale and cannot be returned.

Returns must be requested within 14 days of delivery or pickup. If an item is damaged, defective, or incorrect, contact customercare@dvntybrands.com within 7 days of delivery or pickup. Include your order number and clear photographs of the product and packaging so we can evaluate the issue.

To request a return, email customercare@dvntybrands.com with your name, order number, and reason for the return. Please wait for return instructions before mailing your product.

Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

For pickup orders, please contact us before returning the product so we can provide return instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact customercare@dvntybrands.com within 7 days of delivery or pickup. Include your order number and clear photographs of the product and packaging so we can evaluate the issue.

REFUNDS

Approved refunds will be issued to the original payment method after the returned product has been received and inspected. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary by bank or credit-card provider.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing or fulfillment.

EXCHANGES
We accept exchanges of unopened and unused products requested within 14 days of delivery or pickup. Because of the personal nature of skincare products, opened or used products are not eligible for exchange.

To request an exchange, email customercare@dvntybrands.com with your name, order number, and the product you would like to receive instead. Exchanges must be approved before the product is returned and are subject to availability.

Exchanges are available for products of equal value. If the replacement product costs more, you are responsible for paying the difference before the exchange is processed. If the replacement product costs less, we will refund the difference to the original payment method.

Customers are responsible for return-shipping costs for exchanges unless the original product arrived damaged, defective, or incorrect. DVNTY Brands LLC will ship the replacement after the returned product has been received and inspected.

For pickup orders, contact us before returning the product so we can provide return instructions.

CONTACT

Questions regarding returns or refunds may be sent to customercare@dvntybrands.com.